Frequently Asked Questions
General
What kind of meats do you offer?
What kind of meats do you offer?
In our boutique, you'll find a careful selection of beef, pork, chicken, and fish, in classic and international cuts. Each cut has been chosen for its quality, flavor, and exceptional texture.
Where do meats come from?
Where do meats come from?
We work with high-quality cattle of the INDICUS CEBU breed, originating from the Magdalena Medio region and also from the eastern plains of Villanueva-Casanare and Catama-Meta.
The animals are 2.5 to a maximum of 3 years old young bulls, homogeneous cattle, that is, with standard quality.
Does meat have hormones or antibiotics?
Does meat have hormones or antibiotics?
No. Our meat comes from animals raised under strict standards, organic, hormone- and antibiotic-free, to offer a more natural and healthy product. The animals are completely pasture-raised.
How are the products packaged?
How are the products packaged?
Each package is delivered with the slices vacuum-packed, ensuring freshness, hygiene, and optimal product preservation. This system also allows for uniform and easy defrosting.
What is the freezing storage time?
What is the freezing storage time?
Our products can be stored frozen for up to 6 months, provided they are kept at a constant temperature of -18°C or lower.
How should I defrost meat?
How should I defrost meat?
There are two ways to defrost:
- Quick: We recommend placing the sealed frozen package in a container with room temperature water for at least 20 minutes and that's it!
- Traditional: We recommend thawing sealed packages in refrigeration for 12 to 24 hours.
Can I refreeze meat if I've already thawed it?
Can I refreeze meat if I've already thawed it?
For food safety reasons, we do not recommend refreezing meat once it has been thawed, unless it has been previously cooked.
Where can I buy your products?
Where can I buy your products?
You can make your purchase directly from our online store. Simply select your products, add them to your cart, and choose the payment and delivery option that best suits your needs.
Do you offer home deliveries?
Do you offer home deliveries?
Yes, we ship under optimal refrigeration conditions to preserve the cold chain. Check available areas and rates at checkout.
Can I schedule my delivery?
Can I schedule my delivery?
Of course. We offer the option to schedule your delivery on the day and time that best suits your availability, depending on our coverage.
Can I make special orders or custom cuts?
Can I make special orders or custom cuts?
Yes, with pleasure. Contact us directly on WhatsApp and our team will assist you in creating a customized order, whether for personal use or special events.
Orders and purchases
How can I edit or cancel an order?
How can I edit or cancel an order?
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Can I track my order?
Can I track my order?
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What happens if there is a problem with my order?
What happens if there is a problem with my order?
If you have any problems with your order, please contact our customer service team as soon as possible. You can contact us by email or through the WhatsApp button for immediate assistance. Please provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive my entire order, what can I do?
I didn't receive my entire order, what can I do?
If part of your order is missing, check your shipping confirmation email to see if the items were shipped separately. If all items should have arrived together, or if you have any questions, please contact our customer service team with your order number. We will investigate and resolve the issue as quickly as possible.
What happens if I'm not home at the time of delivery?
What happens if I'm not home at the time of delivery?
Our team will contact you to reschedule delivery, ensuring product preservation.
Do you have monthly boxes or subscriptions?
Do you have monthly boxes or subscriptions?
Yes. We offer monthly gourmet box options with exclusive seasonal selections. An experience designed for lovers of good meat. Check out our boxes here.
Returns and exchanges
What is your return policy?
What is your return policy?
You can find all the details about our exchange and return policy by clicking here . There you'll find information about the deadlines, conditions, and the process for making a return or exchange.
How do I initiate a return?
How do I initiate a return?
Due to the perishable nature of our products, we do not accept returns or exchanges once the order has been delivered , except in the following cases:
- The product was delivered in a condition unfit for consumption (e.g., thawed, damaged, or with compromised packaging).
- A different product than the one ordered was received.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
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How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
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What guarantees do I have on my order?
What guarantees do I have on my order?
Each delivery is covered by our quality guarantee. If the product doesn't arrive in optimal condition, we'll arrange an exchange or refund, as appropriate.
Shipping and tracking
Do you offer free shipping?
Do you offer free shipping?
Yes! Shipping will be free for purchases over $90,000 pesos.
How long does shipping take?
How long does shipping take?
Delivery time depends on the day and time you place your order:
Orders from Monday to Saturday:
- If you place your order before 5:00 pm , it will be delivered the same day .
- If you place your order after 5:00 pm , it will be delivered the next morning .
- If you place your order on Saturday after 4:00 pm , it will be delivered the following Monday .
Orders placed during holidays:
- Before 1:00 pm: delivery on the same holiday .
- After 1:00 pm: delivery the next business day .
Orders placed on Sundays:
- Anytime: Delivery the following Monday .
Do you offer shipping to Cundinamarca?
Do you offer shipping to Cundinamarca?
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Do you offer shipping nationwide?
Do you offer shipping nationwide?
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